PRIVACY POLICY
Date: 25/01/2021
MW Products Ltd takes your privacy seriously. That is why we will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. We will not sell or share your information with third-parties unless you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.
About our privacy policy
Our privacy policy outlines your relationship with our company and explains in detail how we use the information that you provide us with.
About MW Products Ltd
MW Products Ltd is the trading name of MW Products Ltd, which is registered in England and Wales and registered with the UK’s Information Commissioner’s Office under the Data Protection Act 2018. Our data controller is MW Products Ltd, and we encourage you to get in touch with any questions you may have about MW Products Ltd.
You can reach us by:
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Post: MW Products Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
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Telephone: 020 8159 6021
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Email: sales@mwproductsltd.com
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Website: www.mwproductsltd.com
Changing your preferences
If you’d like to change your web, contact or marketing preferences, you can do so at any time. Simply contact us at sales@mwproductsltd.com to request the necessary amendments.
How we do business
MW Products Ltd is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time. As part of our ongoing commitment to uphold your rights, MW Products Ltd will also extend advice on how you can issue formal complaints to relevant authorities, such as the Information Commissioner’s Office.
Sensitive data
MW Products Ltd does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background or health background.
Who our privacy policy applies to
This privacy policy has been developed to inform users of MW Products Ltd how we use their data. MW Products Ltd is an E-commerce/online trader, and we need to process the data of individuals to offer our products and/or services. Bearing that in mind, our privacy policy applies to any and all individuals registered with us as a user, customer, administrator or in any other capacity.
What information this policy applies to
There is a lawful basis for processing your data, and this section of our privacy policy outlines how this applies to the personal information you provide us with or allow us to collect.
The information this policy applies to includes information that you:
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Provide as part of any registration process
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Provide as part of any campaign creation activity
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Provide in the form of numerical data, metadata or communications
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Give us as part of our ongoing relationship
This policy also applies to information that we:
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Collect relating to how you interact with our website
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Must process to complete purchases and other transactions
Consent
Please note that when you submit personal data on our website, you are giving MW Products Ltd your explicit consent that we can use that data in line with our privacy policy.
Opting-out
After giving MW Products Ltd your consent, you are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply contact us by emailing sales@mwproductsltd.com
Data processing and storage
MW Products Ltd collects and stores data in the UK. We will store your data for a period of seven years after your last recorded login attempt unless otherwise noted and explicitly stated.
MW Products Ltd stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.
We use carefully selected and recognised third-parties to help us take payments, provide commerce services and manage company accounts. Some of these third-parties may operate outside the European Union.
MW Products Ltd may be required to share your personal data with carefully selected third-parties for the identified processing purposes. These third parties may include:
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IT or system administration services providers
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Professionals providing banking, legal, accounting, consultancy and/or insurance services.
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Government regulators based in the United Kingdom and other relevant jurisdictions
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HM Revenue & Customs
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Any existing or future third parties to which MW Products Ltd may sell, transfer or merge aspects of our business or assets
All third parties to which we transfer data are required to respect your personal data, keep it secure and process it only for the specified purposes for which it has been collected. Third parties will only ever receive or process your data with our explicit permission.
MW Products Ltd may process your data based on more than one legal ground. Circumstances under which we may be required to process your data under more than one legal ground may include:
Reason: Customer registration
Data type: Identity and contact information
Legal basis: To carry out a contract we’ve made with you
Reason: Processing and/or delivering your order
Data type: Identity, contact information, financial information, financial and transactional data
Legal basis: To carry out a contract we’ve made with you and to exercise our legitimate interests to recover debts owed
Reason: To manage our customer relationship with you
Data type: Identity, contact information, marketing and communications preferences
Legal basis: To carry out a contract we’ve made with you, to comply with legal obligations and to exercise our legitimate interests to keep our records updated
MW Products Ltd only uses personal data for the reasons in which we have collected. We will only ever use your personal data for another reason if we reasonably consider another purpose in which to use that data which is compatible with the original reason in which the data was collected.
If we are required to make such a decision, we will always notify you. We may also at times be required by law to process your personal data without your knowledge.
To find out more about the reasoning behind any decision MW Products Ltd has made to process your data for a new purpose, get in touch.
Marketing and communications
MW Products Ltd may send you marketing communications if you have given us your contact details and opted-in to marketing communications.
We will always ask for your consent before we share your personal data with any third-parties. You can opt-out of these marketing communications and manage your preferences at any time. You can ask us or any relevant third-parties to cease sending you marketing communications at any time, by emailing us. You should send relevant requests to sales@mwproductsltd.com.
Please note that if you opt out of receiving marketing communications from MW Products Ltd, your personal data may still be retained as it relates to the provision or purchase of a product and/or service, warranty registration or other transactions.
Our company obligations
As a data controller, MW Products Ltd is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.
We will only ever use your data:
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In ways that are both fair and legal
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As described within this policy
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In ways that are necessary for the purposes described
In addition, MW Products Ltd processes the personal data you submit to us or we collect as a data processor. As part of this role, MW Products Ltd takes all necessary precautions to secure the personal data we collect, process and store.
We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.
Third-Parties
MW Products Ltd never shares your personal data with third-parties unless those parties have been explicitly mentioned within our privacy statement.
Our security
MW Products Ltd has implemented a series of security measures to make sure that your personal data is protected from accidental loss, unauthorised access, alteration or disclosure. MW Products Ltd limits access to your data only to those employees, agents, contractors or other third parties with a legitimate reason to access that information. Those individuals or organisations will only ever process or access your personal data upon our explicit instructions. They are subject to a duty of confidentiality
As part of our ongoing commitment to GDPR, MW Products Ltd will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence.
Legitimate interests
As part of the Data Protection Act 2018, MW Products Ltd observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.
Data Controller
MW Products Ltd is the designated data controller for MW Products Ltd and committed to upholding our commitments to protect the rights of individuals under legislation outlined within the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Data Protection Officer
MW Products Ltd has an appointed data protection officer Michael Williams to assist us in upholding our commitment to individual rights. Our data protection officer can be contacted both through our website www.mwproductsltd.com, as well as by post MW Products Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Contact us
MW Products Ltd is committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please contact Michael Williams at MW Products Ltd.
We will process any request within 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.
Complaints
If you are not happy with how your personal data has been processed, you should contact Michael Williams in the first instance by using the contact details listed above. If Michael Williams is unable to satisfy your concerns, you have the right to apply to the Information Commissioner’s Office for a resolution.
You can contact the Information Commissioner’s Office at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Frequently Asked Questions
What is my data being used for?
MW Products Ltd stores and processes data to help us maintain your account, process and store transaction details, offer customer support, send system updates and send offer details.
What will happen to my data?
MW Products Ltd may use your data to send you information, updates and offers we think you’ll be interested in.
What data will be kept and stored?
MW Products Ltd stores registration details, transaction details, usage information and any information about your web preferences on our website.
What data will be shared with others?
We only share your data with regulators or government bodies if requested.
How long will my data be kept for?
MW Products Ltd will store your data for a period of seven years after your last attempted login. After this period, your account will be deleted. You can request your account to be delete at any time.
Who will be able to access my data?
MW Products Ltd will never sell or share your data to any third-party, unless you grant us your explicit permission to do so.
How will my data be kept and made secure?
MW Products Ltd stores your data on secure servers that are based in the UK. Data is processed in the UK, and we use standard industry security protocols.